What should I do if a biometric device shows Offline on the admin dashboard?
Active
| ID | 4 |
|---|---|
| Question | What should I do if a biometric device shows Offline on the admin dashboard? |
| Support Type | Biometric Hardware & Devices |
| Updated On | 2026-08-14 03:27:55 PM |
| Created On | 2026-08-14 03:27:55 PM |
| Created By | Admin |
Check that the physical device is connected to your local network and has a valid gateway IP address. Ensure port 1883/8080 is accessible, and verify that the background listener service (`xsapp-listener`) is active.
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