Biometric Hardware & Devices
Support topics related to optical fingerprint scanners, facial recognition terminals, RFID card readers, TCP/IP network setup, and listener configuration.
Access the hardware menu on the physical device using Administrator mode. Navigate to Comm. Settings > Ethernet, set the static IP or DHCP, and point the Server URL to your Smart Office listener endpoint.
Check that the physical device is connected to your local network and has a valid gateway IP address. Ensure port 1883/8080 is accessible, and verify that the background listener service (`xsapp-listener`) is active.
No. To maintain strict multi-tenant security and prevent attendance data leakage, each biometric machine is uniquely bound to a single Company ID via its MAC address.
Smart Office utilizes a secure, encrypted TCP/IP push protocol and background webhook listener daemons (`listner-root.sh`). Hardware terminals push punch logs instantly upon biometric verification with sub-second latency.
To pair a biometric device or RFID card terminal, navigate to the Hardware & Devices section on your Company Owner dashboard. Enter the unique MAC address or IP serial number of your hardware device, select the assigned branch, and click Pair Device. Once saved, the hardware listener will automatically sync incoming punch logs in real time.
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