Faqs

Administrators define authorized GPS latitude/longitude radiuses for client locations. When field staff attempt to check in, the mobile app validates their current coordinates against the geofence before recording the punch.

All report modules feature dynamic dropdown filters for Branch, Department, Designation, and Date Range to generate tailored attendance views instantly.

Go to Reports > Monthly Timesheet, choose the target month and department, then click Export Timesheet (.xlsx) to download pre-calculated work hours and leaves.

Navigate to Reports > Audit Trail, enter the Employee ID or Name, and select the desired date range to view complete log records including IP, device MAC, and verification method.

Yes. Under Reports > Scheduled Reports, administrators can set up automated daily or monthly attendance summary emails sent directly to managers and HR personnel.

Smart Office supports 1-click exports in PDF, Excel (.xlsx), and CSV formats. Reports can be generated daily, weekly, or monthly for individual employees, departments, or company-wide rosters.

The webhook payload includes `employee_id`, `company_id`, `device_mac`, `timestamp`, `punch_type` (IN/OUT), and `verification_mode` (Fingerprint/Card/Face).

Visit Integrations > Webhook Logs to inspect raw HTTP status responses, payload bodies, and failure tracebacks. You can click Retry Payload to re-send failed events.

Yes. Smart Office exposes secure RESTful APIs and real-time Webhook endpoints that can be seamlessly consumed by external HRMS or ERP software systems.

API access tokens can be generated under Settings > API Tokens. You can use these tokens to query employee attendance records, shift schedules, and daily timesheets programmatically via RESTful endpoints.

Smart Office allows you to configure webhook hooks under API & Integrations. Whenever a punch occurs on a biometric device, a real-time JSON payload is automatically posted to all configured external endpoints, allowing instant synchronization with your internal HRMS or ERP systems.

Navigate to Employee Directory, select the employee, and change their state to Inactive / Terminated. This revokes portal access and hardware punch privileges instantly.

Enable 2FA under Settings > Security Policy. Users will be required to verify their login using a time-based OTP (TOTP) app or SMS code before accessing administrative views.

Master accounts (Users) can assign a Company Owner role when creating or managing a company profile under Company Management, granting them full management rights over that branch.

Administrators or Company Owners can navigate to the employee’s profile under Employee Directory and assign a new RFID card serial number. The old card is instantly revoked, ensuring security at all entry gates.

Smart Office employs a multi-tenant architecture with strict Role-Based Access Control (RBAC). Attendance logs, employee profiles, and reports are strictly scoped to the respective Company ID, ensuring complete data privacy and preventing cross-company data leakage.

Grace period rules allow administrators to define a buffer time (e.g., 15 minutes post shift start). Punches recorded within the grace period are marked as Present without triggering late penalties.

Public holidays and weekly off-days configured in the Calendar & Holiday settings are automatically excluded from absence calculations, ensuring accurate monthly attendance reports.

Administrators or Company Owners can assign rotational or night shifts from the Shift Calendar module. Simply select the employee or department, set the shift start and end times, and publish the updated roster.

Yes. Mobile punch tracking with optional GPS geofencing allows field staff and remote employees to clock in/out directly from authorized geological boundaries via the mobile portal.

Smart Office compares employee punch timestamps against the shift roster assigned to each employee. Grace periods, half-day thresholds, and overtime calculations are automatically evaluated based on company-wide shift settings configured under Shift & Rostering.

Access the hardware menu on the physical device using Administrator mode. Navigate to Comm. Settings > Ethernet, set the static IP or DHCP, and point the Server URL to your Smart Office listener endpoint.

Check that the physical device is connected to your local network and has a valid gateway IP address. Ensure port 1883/8080 is accessible, and verify that the background listener service (`xsapp-listener`) is active.

No. To maintain strict multi-tenant security and prevent attendance data leakage, each biometric machine is uniquely bound to a single Company ID via its MAC address.

Smart Office utilizes a secure, encrypted TCP/IP push protocol and background webhook listener daemons (`listner-root.sh`). Hardware terminals push punch logs instantly upon biometric verification with sub-second latency.

To pair a biometric device or RFID card terminal, navigate to the Hardware & Devices section on your Company Owner dashboard. Enter the unique MAC address or IP serial number of your hardware device, select the assigned branch, and click Pair Device. Once saved, the hardware listener will automatically sync incoming punch logs in real time.